Sound like the business you want to be

Match the voice to the customer, not the owner

Residential customers convert 22% better with warm, regional voices. Commercial and B2B customers convert 14% better with neutral, professional voices. Pick for the caller, not for yourself.

Our top picks by trade

These are the highest-converting voices on the platform right now.

• Plumbing / Electrical / HVAC residential → 'Sienna' (warm AU female)
• Building / Renovation B2B → 'Marcus' (calm AU male)
• Cleaning / Pest control → 'Ava' (friendly AU female)
• Mobile mechanic / Locksmith → 'Jack' (confident AU male)

The formula

Line 1: Brand + reassurance. Line 2: What you do + a confidence statement. Line 3: A simple opening question.

Example — plumbing

'Hi, thanks for calling Apex Plumbing — you've reached the right place. We're a 5-star local team and we'll have someone out to you today if it's urgent. Can I grab your name and what's going on?'

Why it works

Reassurance lowers hang-ups. The confidence statement primes the caller to book. The open question keeps them on the call.

When your own voice wins

Owner-operator brands, regional businesses with strong personal trust, and any business where the owner answers most calls today.

When automated voice wins

Teams of 3+, after-hours coverage, high call volumes, or anywhere consistency matters more than personality. Automated voices never sound tired at 9pm.

How to record well

Quiet room, mouth 15cm from the mic, smile while you talk. Re-record until it sounds like a friend, not an announcement.

Pace

Default is good for most. Slow it 10% for older demographics or technical conversations. Speed it 10% for high-volume booking lines.

Warmth

Higher warmth wins residential. Lower warmth wins commercial.

Interruption sensitivity

Crank this up if your customers are talkative. Drop it down for callers who pause a lot mid-sentence.

The script that works

'Hi, thanks for calling Apex Plumbing. Our office is closed right now but I can still book you in for first thing tomorrow, or if this is an emergency I can get someone on the way. What's going on?'

Supported languages

English (AU, UK, US, NZ), Mandarin, Cantonese, Vietnamese, Arabic, Greek, Italian, Spanish, French, German.

Best setup

Run a single number with auto-detect for most businesses. Run a dedicated number per language if you advertise in that community.

How to set it up

Dashboard → Settings → Caller ID → add your business name and verify. Most networks display your brand within 48 hours.

Echo on call

Usually a forwarding loop. Disable 'always forward' on your handset and use 'when unanswered' instead.

Receptionist sounds robotic

Switch to a newer voice model in Settings → Voice. The older 'Standard' voices have been deprecated.

Receptionist cuts callers off

Reduce interruption sensitivity by 1 notch.

Greeting plays twice

Your phone system is also playing a voicemail greeting. Turn voicemail off on the forwarded number.