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Appointments & booking

Turn every call into a confirmed job

These guides walk you through connecting your calendar, controlling availability, and getting Revafone to book real jobs straight into your schedule — confirmed, deposited, and SMS'd.

Average customer adds 11 extra confirmed jobs per month after enabling live booking.
Article 1 of 6 3 min read

Connect Google, Outlook, or your job-management software

One-click connections to the tools you already use.

Supported out of the box

Google Calendar, Microsoft 365 / Outlook, Apple iCloud, ServiceM8, Tradify, simPRO, Jobber, Housecall Pro, AroFlo, Fergus.

How to connect

Dashboard → Integrations → pick your tool → log in. Revafone checks availability in real time before offering a slot, so you never get double-booked.

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Article 2 of 6 4 min read

Controlling availability without the back-and-forth

Buffers, blackout days, drive-time, and the 'first available' rule that saves your weekends.

Buffers

Add a 30-min buffer before and after each job for travel and admin. Customers see only the slots that work for you.

Blackout days

Block public holidays, your kid's footy days, anything. Revafone will quietly route around them.

Drive-time radius

Set a max drive distance between back-to-back jobs. Saves the receptionist from booking you across town and back.

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Try Revafone free for 30 minutes. No card. No setup fees.
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Article 3 of 6 4 min read

Take a deposit on the call

How to collect a deposit during the booking call to slash no-shows.

Why it works

Businesses that take a $50–$100 deposit at booking see no-shows drop from 18% to under 3%. That's roughly $14,000 in recovered revenue a year for an average plumber.

How

Connect Stripe in one click. Revafone offers the deposit option at the end of the call and texts a secure payment link. The booking only confirms once the deposit clears.

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Article 4 of 6 3 min read

Reschedules, cancellations, and SMS reminders

Let customers reschedule themselves and stop chasing no-shows.

Self-service reschedule

Every confirmation SMS includes a reschedule link. Customers pick a new slot from your live calendar without calling.

Reminders

Auto-send 24h and 2h reminder SMS. No-shows drop by 42% on average.

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Article 5 of 6 3 min read

Routing bookings to the right tech

Match jobs to techs by skill, location, or van stock.

Skills matrix

Tag each tech with their specialties (gas, solar, commercial). Revafone routes the booking to the best-matched available tech.

Territory routing

Assign suburbs to techs to minimise drive time across your team.

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Article 6 of 6 5 min read

10 booking best practices we've learned the hard way

Tiny tweaks that have made a measurable difference across thousands of customers.

The list

Implement even half of these and you'll feel it next week.

  • Offer two specific times, not 'when's good for you?'
  • Always confirm the address back to the caller
  • Quote a fixed call-out fee on the call
  • Send a tech photo with the confirmation SMS
  • Ask for gate codes and pet info up front
  • Capture the best contact mobile, not the landline
  • Offer a same-day premium slot for emergencies
  • Auto-send a Google review request after the job
  • Block out your first hour of the day for emergencies
  • Review your missed-slot report weekly
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Stop reading. Hear it for yourself.

In the time it took to read this guide, Revafone could already be answering your phones, qualifying leads, and booking jobs into your calendar. Try it free for 30 minutes — no card required.

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