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Billing & account

Simple, transparent, no surprises

These guides cover plans, numbers, billing cycles, payment methods, and cancellation. The short version: no lock-in, no per-call gotchas, cancel any time from your dashboard.

98% of customers say our pricing is clearer than their old phone provider.
Article 1 of 6 4 min read

Plans explained in plain English

Starter, Growth, Scale — what's actually included on each plan.

Starter — $79 / month

Built for solo operators and one-man-bands. You get 1 phone number, 200 minutes per month, and everything you need to stop missing calls: a 24/7 always-on receptionist with a custom name and greeting, 12 natural voices, appointment booking, call recordings, transcripts and summaries, lead capture and qualification, basic call analytics, up to 2 users, and email support.

Growth — $249 / month

Our most popular plan, made for service businesses with 2–10 staff. It includes everything in Starter, plus 3 phone numbers, 1,000 minutes per month, departments like Bookings, Service, and Accounts, named staff transfers, live call transfers to human staff, transfer hours with per-day windows, smart routing rules, a pre-answer caller experience with hold music, promos and shuffle, up to 5 users, and priority email support.

Scale — $599 / month

For multi-van crews and busy offices. You get everything in Growth, plus 10 phone numbers, 3,000 minutes per month, unlimited departments and staff, unlimited users, a dedicated Slack channel with SLA, and custom voice configuration.

Which plan is right for you?

If you're a solo operator, Starter is usually plenty. If you have a team answering calls or you want live transfers and routing, Growth is the sweet spot. If you run multiple crews or need dedicated support and custom voice work, Scale is built for you. Still unsure? Start a 30-minute free trial and we'll recommend the right fit based on your call volume.

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Article 2 of 6 3 min read

Minutes, phone numbers, and what happens if you go over

How usage works on Starter, Growth, and Scale.

Included minutes

Starter includes 200 minutes per month, Growth includes 1,000 minutes per month, and Scale includes 3,000 minutes per month. Minutes count only when Revafone is actively handling a call — not when a call is forwarded to you or dropped by the caller.

Going over your limit

If you exceed your monthly minutes, additional usage is charged at a fair per-minute rate. We'll warn you at 75% and 100% so there are no surprises.

Extra phone numbers

Need more numbers than your plan includes? You can add local, 1300, or international numbers at any time from Settings → Numbers. Most numbers are live in under 60 seconds.

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Article 3 of 6 2 min read

Payment methods and invoices

Card, direct debit, or invoice on Scale and custom accounts.

How to pay

Update your payment method anytime at Settings → Billing → Payment method. We accept credit and debit cards, and direct debit for Australian accounts. Scale customers can also request invoiced billing.

Invoices and receipts

Every payment generates a GST-compliant invoice. You can download past invoices from the same billing screen.

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Article 4 of 6 3 min read

Upgrading, downgrading, and pausing

Change plans whenever you want. Pro-rated automatically.

Upgrade

Instant. You pay the pro-rated difference and unlock the new limits immediately. If you're hitting your minute cap, upgrading takes 30 seconds.

Downgrade

Takes effect at the end of your current billing cycle. Your existing settings and numbers stay intact.

Pause

Going on holiday for a month? Pause for $9/mo to keep your numbers and settings. When you're back, resume full service in one click.

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Article 5 of 6 2 min read

Cancelling your account

No phone calls, no retention hoops.

How

Settings → Billing → Cancel. Confirm. Done. You keep access until the end of the current billing cycle.

Keep your number

We'll port your number out free of charge to any compatible carrier. Most ports complete within 1–3 business days.

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Article 6 of 6 2 min read

Refunds and billing disputes

We refund first and ask questions later.

Policy

If anything on your invoice looks wrong, email billing@revafone.com. We refund disputed charges within 48 hours, no questions asked, while we investigate.

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30-minute free trial

Stop reading. Hear it for yourself.

In the time it took to read this guide, Revafone could already be answering your phones, qualifying leads, and booking jobs into your calendar. Try it free for 30 minutes — no card required.

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